Refund Policy

Welcome to the refund policy of Basswin casino. This policy outlines the conditions under which refunds may be provided, the procedures involved in processing refunds, applicable timeframes, and items that are not eligible for refunds. Please review this policy carefully to understand your rights and obligations regarding refunds.

Refund Conditions

At Basswin casino, we strive to provide you with a seamless gaming experience. Refunds are generally not offered, except in special circumstances. Refund requests will be assessed on a case-by-case basis and will only be considered if they arise from genuine errors or system malfunctions that are attributable to Basswin casino. Please note the following conditions under which a refund may be considered:

  • The refund request is submitted within a reasonable time period, typically within 48 hours of the transaction.

  • The refund request is related to a genuine error, such as incorrect transaction or duplicate payment.

  • Sufficient evidence is provided to support the claim of an error.

Processing Procedure

If you believe you are entitled to a refund, please follow these steps:

  • Contact our support team by emailing [email protected] with the details of your request. Include your username, transaction details, and any relevant information.

  • Our team will investigate your request and may require additional documentation or information from you.

  • You will be notified of the outcome of your refund request once the investigation is complete.

Timeframes

Refund requests typically take between 5 to 10 business days to process, depending on the complexity of the request and the documentation required. During this period, the transaction in question may be suspended until a resolution is reached.

Non-Refundable Items

The following items are considered non-refundable:

  • Used bonuses that have been wagered or converted into real money will not be eligible for refunds.

  • Completed bets or wagers that have been settled will not be refunded unless a proven error has occurred.

Please contact [email protected] if you have any questions or need further assistance regarding refunds or any other aspects of our service.

Our goal is to ensure fairness and transparency at Basswin casino. We appreciate your cooperation and understanding regarding our refund policy.